Agreement
C&M Brotherly love Premium cleaning LLC service agreement. We here at C&M Brotherly love Premium cleaning LLC take our clients privacy very seriously. We at no time will share any customer information with ANY outside source.
Guarantee
Our clients satisfaction is guaranteed. If you are not completely satisfied with any part of your service. We will return to your home to re-clean the area within 24-hours. Please contact the office as soon as possible to let us know.
Employees
Our team members go through rigorous training to learn every aspect of the detailed cleaning, we know what is required and what is expected on every cleaning visit. For your protection and peace of mind all employees undergo a nationwide background check and drug screening during the hiring process. All employees are covered under our liability insurance and bond.
Pets
We are pets friendly, but appreciate your help in making sure pets are secured and safe on cleaning days. Our office should be made aware of any special requirements in safeguarding your pet. For health reasons we have instructed our staff to leave certain items and,or areas untouched; pet homes/beds, litter boxes, vomit, and/or fecal matter. Our teams are advised to clean around these areas.
Price Adjustments
We reserve the right to issue rate increases at any time. You will be notified when or if this occurs. As the needs or conditions of you home changes you may receive a price increase. Prices for your regular maintenance cleaning are guaranteed for the duration of 12 months.
Payments
Payments are due in full upon completion of service. For your convenience, we gladly accept cash, check, or credit card payments. Customers paying with cash may leave payment at their residence. Recurring customers paying with a credit card are required to have a valid credit card on file, credit card will be charged automatically on scheduled day of service.
Please note:
If upon arrival no payment made, or leave at home. We will do the job and schedule the payment for later that day or no later than the next business day for payment to be made. We will charge the credit card on file. If the credit card on file is declined there will be a late fee of $20 added to the past due amount.
Refunds
Because cleaning is a very personalized and subjective service, we cannot offer refunds to customers. However, we want you to be 100% satisfied with our services. We offer a Guarantee all of our services. Just as I stated above for any reason our client is unhappy with an area of our service we will return to your home for no additional costs and clean that area.
Safety first
We take extreme measures to protect each clients, each key will be locked in our key safe box. We do not return keys by mail, keys must be hand delivered in person to the customer, customer must present a picture ID before a key will be released. If you have an alarm system at your home you can give instructions on its operation to us. However, we prefer that your alarm be left off on the day of the cleaning.
Your Valuables
If you have valuables or heirlooms, including but not limited to any irreplaceable, collectable or expensive objects, it’s preferred that these items are secured and put away to avoid potential accidents. You are responsible for letting us know of any valuables that you prefer we not clean or handle. Please secure money, credit cards, and check books as well. We are not responsible for missing currency.
Lock Outs
A lock out fee of $25 will be assessed in the event that our cleaning team arrive and are unable to access the premises despite the reason.
Arrival Window
If you wish to be presented during the cleaning visit, please be advised that we offer arrival windows. Our cleaning team member will arrive anytime within that scheduled arrival window. You are expected to be present or have made arrangements for us to gain access to your home within your scheduled arrival window. Failure to do so may result in having to cancel or reschedule your visit, a cancellation fee of $25 will be charged.
Cancellations/Rescheduling
We require at least one business day notice for the cancellation and or rescheduling of any scheduled appointment. In the event of cancellation or rescheduling with less than one business day notice, a cancellation fee of $25 will be assessed. This is our cancellation/rescheduling policy, please honor it.
If we are running late or delayed
For any reason we might have a delay that
affect our schedules, such as cancellations, lockouts etc. If we happen to be running late to your appointment you will be contacted as soon as possible and provided with a new expected time of arrival.
Broken/Damaged Items
We train our staff to take extra care with your belongings, however regrettably and although not common from time to time something may be broken or damaged. If there is an item that is believed to be damaged by one of our cleaning professionals, it must be reported to the company within 24 hours from the completion of the service in efforts to properly investigate the issue. If we damage anything during the service being provided, we will notify the customer immediately. In the event an item is damaged or broken. We reserve the option to repair or replace the item. We cannot take responsibility for items that were damaged because they were not properly attached or secured (for example, a hanging picture that was improperly attached to the wall, or an item that is propped against a surface).
Glass Shower Door(s), Toilet(s), Faucet(s)
You are responsible for notifying us if your glass shower door(s), faucets, or toilet are NOT 100% secure. If upon inspection the team recognizes that your shower door(s), toilet or faucet are not fully secure you will be notified of the risks immediately. At that time you have the option to decline service of that item or we can proceed with service. If the client decides to proceed with service, client agrees not to hold C & M Brotherly Love Premium Cleaning LLC nor its employees responsible if this results in the shower door, toilet, or faucet being damaged. C&M Brotherly love Premium cleaning LLC, is not responsible for any damage (water damage included) due to faulty and or improper installation of any item. This includes but is not limited to any water damage caused by: toilet over flooding, loose or leaky faucets, water dispenser on refrigerator.
Extra Services
If you require extra services or additional cleaning on your scheduled cleaning day, please contact us 48 hours in advance so we may allow the extra time needed at your home and we can give you a quote for the additional services.
Lifting & Climbing & Bending
Our employees are very important to us, and we are determined to keep them safe, so they do not climb higher than a 3ft 2-step ladder, move or lift items heavier than 20 lbs, or clean floors on their hands and knees with the exception of bathroom floors. These types of activities put our cleaning staff in danger of back injury or could even damage something in your home. However there might be times when you want us to move furniture for example; tables, large chairs, etc. in these cases we are not responsible for; their breakage due to aged/old or faulty manufacturing nor are we responsible for any damage moving these items may cause to your floor. The cleaning team will not move furniture that contain electronics. The cleaning team will not pull out any appliances (for example a stove, fridge, washer/dryer) however if you move it prior to the cleaning visit to allow access we would be more than happy to clean the exposed areas. We do ask that you place the appliances back into it’s proper place as well.
Our Cleaning Team Safety:
C&M Brotherly love Premium cleaning LLC reserves the right to refuse to service a home with ANY insect infestation including seasonal. In the event that an infestation is identified, our cleaning team will leave the property. You will be contacted immediately and charged a cancellation fee.
We do not provided any pet or children-related services, nor empty diaper pails. We don’t clean areas above the reach of our 3ft step ladder. We don’t move or lift items over 20lbs
This agreement shall be governed by the law of the state of Pennsylvania and by signing this we agreed to the term and condition.